The Purpose of Policies

Knowledge is power. Policies allow people providing services to others to ensure a parity of care because policies apply equally to everyone. They also guarantee you transparency -- a level of honesty and clarity that guarantees you complete understanding of any and all information related to your care.

Advanced Access

HeartSong's Advanced Access policies optimize your chances of seeing your personal physician as soon as possible.

Advanced Communication

HeartSong's Advanced Communication policies facilitate your access to your physician and your personal health information outside of scheduled appointments.

Beneficiary Bill of Rights

In 2009, the Office of Vermont Health Access prepared a Bill of Rights Statement for beneficiaries of all Vermont Health Care Programs


Information included on this website is protected by copyright. We would appreciate it if you would acknowledge this site as your source for any information you obtain from it which you give to someone else.

Fees and Discounts

Fees and discount policies are designed to ensure parity of care and financial sustainability for HeartSong and its users. Our sliding fee scale for the uninsured is based upon federal poverty guidelines.

See also Your Finances

Herbal Apothecary

Our herbal apothecary sells fresh and dried plant tincture, oils, salves and teas for educational purposes.

HIPAA Compliance

Your health Information is protected by federal law. HeartSong adheres to the guidelines delineated in the The Health Insurance Portability and Accountability Act (HIPAA) of 1996 (P.L.104-191) [HIPAA]. These requirements are detailed in the Privacy Practice policy statement.

Informed Consent

Informed consent refers to a process of communication between you and your physician that allows you to actively participate in your care. Informed consent gives you the right to accept or decline treatment at any time. It also gives you the right to choose a HeartSong clinician or another clinician at another medical office as your primary care provider.

Methods of Payment

Payment policies are designed to ensure financial sustainability for HeartSong and its users. Please read our financial policies prior to coming in for your first visit.

See Your Finances

Natural Pharmacy

Our natural pharmacy policies apply to non-prescription natural supplements and standardized herbal products sold through our in-house natural pharmacy.

Prescription Medications

Our prescription medication policies apply to products which you obtain at a pharmacy of your choice.

NCQA-Compliant Patient-Centered Medical Home

In 2012, HeartSong applied to the Vermont Blueprint for Health to become an Advanced Primary Care Practice (APCP) by demonstrating compliance with the standards for practice management as a Patient-Centered Medical Home established by the National Committee for Quality Assurance (NCQA) and used by the Vermont Blueprint to certify medical practices as APCP. HeartSong anticipates being fully compliant by by August 2013 and is scheduled to receive a final score from the NCQA on September. This score will be used by the VT Blueprint as the basis for certifying HeartSong as an APCP.

Privacy Practices

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 (P.L.104-191) [HIPAA], enacted by the U.S. Congress in 1996, requires Secretary of Health and Human Services to issue national privacy regulations governing individually identifiable health information. Consumer information may be accessed at

Website Use

Information included on this website is provided for educational purposes only. It does not constitute medical care and should not be substituted for a consultation with a licensed health care provider.